We offer fast, Australia-wide shipping. All orders are dispatched rapidly from our domestic fulfilment hubs.

Learn more about our Shipping Policy.

Orders are typically dispatched within 1-2 business days. Final delivery times vary depending on your location and the size of the items ordered.

Once your order is dispatched, you will receive an automated email containing your direct tracking link. You can also monitor your delivery status at any time by entering your order details into our tracking portal.

Yes, we stand behind the quality of our hardware.

All items include a minimum 1-year warranty, with many of our premium desk frames and mechanisms carrying extended multi-year guarantees.

Specific warranty periods are detailed directly on each individual product page.

For our standard Cloud Office Studio range, we accept returns within 14 days of delivery, provided the items are in their original condition and packaging. Please note that specific conditions apply to our brand partners, Buro and Elevar (see below).

Learn more about our Refund Policy.

Simply contact our support team with your order number via support@cloudofficestudio.com and we will guide you through the process step-by-step.

Buro chairs are guaranteed for 1, 6, or 10 years against faulty manufacture.

Please note that this warranty excludes the upholstery material and standard fair wear and tear.

• Electric Frames: Elevar ENV, EON, and Vision Electric Adjustable Frames carry a 10-year warranty.
• Manual Frames: Elevar EON Manual Adjustable Frames also feature a 10-year warranty.
• Tables & Monitor Arms: Elevar Marco tables and Pluto/Eco Monitor Arms carry a 7-year warranty.
• Accessories: The MaxiShift desktop converter and Anti-Gravity Caddy are covered for 5 years, while the Toro Floormat is covered for 1 year.

• Buro: Standard Buro products that are incorrectly ordered can be returned within 10 days if they are in resaleable condition with undamaged packaging, subject to a 20% restocking fee.

However, custom-upholstered, made-to-order, or non-stocked Buro products (including specific fabrics like SafeTex or lines like the Tidal chair) are strictly non-returnable.

• Elevar: Non-stocked items and specially custom-made Elevar products cannot be returned.

We accept all major credit and debit cards (Visa, MasterCard, UnionPay, American Express), as well as Express Checkout options like PayPal, Apple Pay, and Google Pay.

Yes. You can split your investment into interest-free installments using Afterpay at checkout.

Absolutely. Our storefront uses bank-level encryption to process all transactions, and we never store your sensitive credit card data.
Learn more in our Privacy Policy.

Our Adelaide-based support team is ready to assist you. You can reach us through any of the following channels:

• Live Chat: Click the chat icon in the bottom corner of your screen for instant assistance.
• Phone: Call us directly at 08 8472 9320 (10am–6pm).
• Email: Reach out anytime at support@cloudofficestudio.com.au, or use our Contact Us page.

Because we dispatch rapidly, modifications are time-sensitive. Contact us immediately after placing your order, and we will do our best to accommodate the change before it leaves the hub.