Shipping policy

Order Processing

Orders are processed and dispatched directly from our Australian wholesale warehouse partners within 1 to 3 business days of payment clearance. Processing operates Monday through Friday, excluding national public holidays.

Transit Times

Standard delivery timeframes are 3 to 7 business days from the date of dispatch. Deliveries to Western Australia, Northern Territory, and remote regional addresses may require up to 14 business days. Transit times are estimates provided by the freight carriers and are not guaranteed.

Shipping Rates

We offer Complimentary Standard Shipping on all infrastructure and accessories across our supported Australian delivery zones. There are no hidden freight fees at checkout.

Delivery Logistics and Restrictions

Deliveries are executed via standard Australian heavy-freight and courier networks (e.g., Australia Post, StarTrack, Toll, CouriersPlease).

  • No PO Boxes: Due to the size and weight classification of our workstations, we strictly require a physical residential or commercial street address. We cannot deliver to PO Boxes or Parcel Lockers.

  • Remote Exclusions: Due to courier limitations on heavy freight, we are unable to ship to certain remote islands and isolated postcodes (including but not limited to Christmas Island, remote NT, and the Torres Strait). If your geographic region is unsupported by our logistics network, you will be notified at checkout and unable to proceed with the transaction.

Order Tracking

A shipping confirmation email containing carrier tracking credentials will be issued once the warehouse fulfills the order. Tracking systems may require up to 24 hours to reflect the initial scan after the email is generated.

Damages During Transit

If an order arrives with visible exterior damage, please note the damage with the delivery driver before signing for the parcel. You must inspect all contents immediately upon delivery. Any transit damage must be reported to support@cloudofficestudio.com within 48 hours of delivery. Reports must include clear photographic evidence of the damaged item and the shipping box to initiate a replacement claim with the warehouse.

International Shipping

Cloud Office Studio strictly operates within Australia. We do not currently offer or process international shipping.

Contact & Support

If you have any questions regarding our shipping logistics or need to track an existing order, please reach out to our team:

  • Email: support@cloudofficestudio.com

  • Phone: 08 8472 9320 (Mon - Fri, 10:00 AM to 6:00 PM)

  • Address: 188 Carrington Street, Adelaide SA 5000, Australia (Administrative Office Only)

  • ABN: 82 355 388 212