Refund policy

Hardware Returns & Warranty Policy

Standard Returns (Change of Mind)

We offer a 14-day return policy for unused infrastructure. You have 14 days from the date of delivery to request a return. To be eligible, the item must remain strictly unopened, unused, and completely sealed in its original packaging.

Because our gear is dispatched from our Australian warehouse facilities, please contact us at support@cloudofficestudio.com to initiate a return. We will provide specific warehouse routing instructions and a Return Authorization Number. Please note: Do not return items to our Adelaide corporate office, as it is an administrative facility only and cannot process incoming freight.

Please note: For change-of-mind returns, the customer is responsible for sourcing and paying for return freight. A 10% warehouse restocking fee applies to all standard returns and will be deducted from your final refund.

Return to Sender / Failed Delivery

If an order is returned to our warehouse due to an incorrect address provided at checkout, or if it is unclaimed by the receiver, it will be processed as a standard "Change of Mind" return, subject to the standard 10% restocking fee and return transit costs.

Transit Damage (48-Hour Protocol)

Please inspect your workstation components immediately upon arrival. If an item arrives damaged or defective, you must contact us at support@cloudofficestudio.com within 48 hours with photographic or video evidence of the damage and the original packaging. Once verified, Cloud Office Studio will cover the return transit costs and expedite a replacement or technical claim. (The 10% restocking fee does not apply to damaged or defective items).

12-Month Hardware Warranty

We stand by the engineering of our gear. Most of our infrastructure includes a standard 12-month warranty covering structural faults or manufacturing defects (excluding normal wear and tear, improper assembly, or misuse). If your hardware fails under normal operating conditions, contact our technical support team for warranty assessment and replacement parts.

Exceptions

We cannot accept returns on gift cards, fully or partially assembled furniture, opened boxes, or custom-ordered products.

Refunds

Once your return is received and inspected at the warehouse facility, we will notify you of the approval status. If approved, your refund (minus the 10% restocking fee for standard returns) will be automatically routed back to your original payment method within 10 business days.