Refund policy
30-Day Returns Policy
Our Commitment to Your Workspace
We want you to be completely confident in your new setup. If it isn’t the perfect fit, you have 30 days from the date of delivery to request a return or exchange.
Change-of-Mind Returns
- Items must be returned in like-new condition, fully disassembled, and carefully repacked in the original packaging.
- Customers are responsible for arranging and covering return freight costs (as these are heavy commercial items).
- We do not charge any restocking fees on returns, exchanges, or cash refunds.
Damaged, Defective, or Warranty Claims
Please inspect your delivery immediately upon arrival.
- Contact us within 48 hours with clear photos/videos of the damage and packaging.
- We will cover all return transit costs, waive any fees, and expedite a replacement or full refund.
- Premium commercial products (Buro, Elevar, OLG, Rapidline, and select others) carry manufacturer warranties of up to 10 years for structural faults.
- All other items carry a minimum 12-month manufacturer warranty.
- Note: Warranties exclude normal wear and tear, improper assembly, or misuse.
These rights apply in addition to your guarantees under the Australian Consumer Law.
What We Cannot Accept
- Custom or made-to-order products (except in the case of faults).
- Items damaged by misuse or incorrect assembly.
- Gift cards.
Failed Deliveries
If an order is returned to us because of an incorrect address or is left unclaimed at the depot, it will be treated as a standard change-of-mind return. The customer will be responsible for any extra return freight charges incurred.
How to Start a Return, Exchange, or Claim
Email support@cloudofficestudio.com.au with your order number and the reason for your request. We will issue a Return Authorisation Number (RAN) and specific warehouse routing instructions.
Important: Please do not send items to our Adelaide corporate office. This is an administrative address only and cannot receive heavy freight.
Once your return is received and inspected at our dispatch warehouse, refunds (where applicable) are processed back to the original payment method within 7 business days.