Frequently Asked Questions
Shipping & Delivery
Where do you ship?
We offer fast, Australia-wide shipping. All orders are dispatched rapidly from our domestic fulfillment hubs.
How long does delivery take?
Orders are typically dispatched within 1-2 business days.
Final delivery times vary depending on your location and the size of the items ordered.
How can I track my workspace delivery?
Once your order is dispatched, you will receive an automated email containing your direct tracking link.
You can also monitor your delivery status at any time by entering your order details into our Order Tracking portal.
Warranty & Returns
Do your products come with a warranty?
Yes. We stand behind the quality of our hardware.
All items include a minimum 1-year warranty, with many of our premium desk frames and mechanisms carrying extended multi-year guarantees.
Specific warranty periods are detailed directly on each individual product page.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition and packaging.
How do I initiate a return or warranty claim?
Simply contact our support team via support@cloudofficestudio.com with your order number, and we will guide you through the process step-by-step.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, UnionPay, American Express), as well as Express Checkout options like PayPal, Apple Pay, and Google Pay.
Do you offer Buy Now, Pay Later (BNPL)?
Yes. You can split your investment into interest-free installments using Afterpay at checkout.
Is my payment information secure?
Absolutely. Our storefront uses bank-level encryption to process all transactions, and we never store your sensitive credit card data.
Contact & Support
How can I get help with my setup?
Our Adelaide-based support team is ready to assist you.
You can reach us via support@cloudofficestudio.com or through our Contact Us page.
Can I modify or cancel my order?
Because we dispatch rapidly, modifications are time-sensitive.
Contact us immediately after placing your order, and we will do our best to accommodate the change before it leaves the hub.